Contents
1. Information we receive about you
We collect information that you provide directly to us and also through your use of our Services.
1.1. Data you provide to us
When you register, we collect a variety of personal data that you provide to us directly through your Google or Apple account. This data is used to create your account on BeTalking:
- Your full name, profile picture, and email.
1.2. Data we collect when you use our Services
In addition to the information you provide directly to us, we collect additional data related to your use of the app. This data is crucial to improving our services and optimizing your experience. The data we collect includes:
- Conversations and events (when you log in, logout…).
- Payment information and transaction history.
1.3. Analytics and diagnostics
We use third‑party analytics and diagnostics providers to help us understand how the app is used and to improve stability and features. This may include (among others):
- Country/region (inferred from general network information).
- Session activity (e.g., when the app is active/in use), session start and duration.
- User retention and cohorts (e.g., how often users return and for how long).
- Error and crash information to diagnose issues and improve reliability.
- Device and app metadata (e.g., app version, platform, language, approximate device model).
- Standard app analytics events (e.g., screen_view, first_open, session_start) and other in‑app events relevant to understanding feature usage.
We use this information in aggregate to analyze trends, measure the effectiveness of updates, and improve user experience. We do not use analytics data for targeted advertising.
2. Use of the information we receive about you
The information collected about you is used to improve your experience and ensuring the app works effectively:
- Personalization of the service: We use your information to personalize your experience, such as reminding you of past lessons, suggesting conversation topics based on your interests, and tailoring content to your learning level.
- Continuous improvement of the app: The information we collect is essential to understanding how users interact with the app and what improvements are needed. This includes optimizing speech recognition, improving conversational AI, and developing new functionality based on user needs.
- Communications: Your email may be used to send you notifications about privacy policy changes, app updates, or to provide you with technical support when needed.
- Prevent fraud and protect security: Payment information is used as part of the process of providing, analyzing, and maintaining your services.
3. When we share information about you
3.1. With developers and internal teams
We share data with our developers and internal teams to ensure the app runs smoothly and to improve the user experience. This data also is used to identify and fix issues, improve app functionality, and develop new features that better meet user needs.
3.2. With third parties who are essential to providing our services
In some cases, we share your information with third parties who are essential to providing certain services within the app. This includes providers of hosting services, cloud services, AI response generation services, payment management processors, and speech recognition services. These parties only process the data necessary for their operation when they are used.
We also use third‑party analytics and diagnostics providers to collect application usage metrics and crash reports in order to maintain and improve the Service. These providers may process limited device and usage data on our behalf in accordance with their terms and privacy commitments.
3.3. Legal compliance and protection
We may disclose your information if we believe in good faith that it is necessary to comply with the law, respond to a subpoena, or protect the rights, property, or safety of our company, our users, or the general public.
4. Retention period for information about you
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This means:
- Account Data: We will retain your account data (including payment information and transaction history) for as long as your account is active. If you request to delete your account, your data will be deleted manually from our systems in accordance with our retention policies, unless a longer retention period is required or permitted for legal reasons.
- Conversations: Most of the conversation data will be retained for as long as your account is active. It is possible that we keep part of them as long as necessary for analysis and improvement of our services.
- Usage Data: Information related to your use of the application is generally retained as long as the content remains on our system for statistical analysis and service improvements.
5. Your control over your information
We understand that your personal information is yours, and that is why we provide you with several ways to control it:
5.1. Accessing and updating your information
By obtaining your personal data from Google or Apple, updating it will automatically update it in our systems. It is possible that, to view this change, it will be necessary to log in again.
5.2. Deleting your account
If at any time you decide that you no longer wish to use our app, you may request deletion of your account. This entails the deletion of all your personal data from our systems, including stored conversations. Please note that some data may remain due to technical and security processes.
6. Your rights over your information
We recognize a number of rights over your personal information, which you can exercise at any time:
- Right of access: You have the right to request access to the personal information we hold about you.
- Right to rectification: If you believe that any information we hold about you is incorrect or out of date, you have the right to request that we correct it.
- Right to deletion: You can request that we delete your personal information from our records through this page.
- Right to limitation of processing: You can request that we limit the use of your personal information in certain circumstances, such as during the process of verifying a rectification request.
7. Children's data
Our App is not designed for or directed at children under the age of 12. We do not knowingly collect personal information from children under this age. If we discover that we have collected data from a child under the age of 12 without parental or guardian consent, we will take immediate steps to delete such information. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so that we can take appropriate action.
8. International transfers
We operate internationally, which may involve the transfer of your personal information to countries outside of your local jurisdiction. We are committed to ensuring that these transfers comply with applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses approved by the relevant authorities.
- Protection of your data: Regardless of where it is transferred, your personal data is transferred to countries recognized as offering an equivalent level of protection. When personal data is transferred to countries not recognized by the European Commission as having adequate protection, one of the mechanisms that provide appropriate safeguards, as required by applicable regulations, is used. This includes, in particular, the adoption of the European Commission's standard contractual clauses.
9. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
- Email: support@betalking.app
We are committed to protecting your privacy and responding to your requests in a timely and transparent manner.